Privacy Policy

● Effective Date: October 2026

Solvemate Privacy & Data Protection Policy

This policy describes how Solvemate ("we", "us", "our") collects, protects, uses, and discloses information collected through our web platform.

1. Introduction & Our Commitment

At Solvemate, we understand that sharing personal experiences, emotions, and thoughts requires deep trust. We are fully committed to respecting your privacy, honoring your confidentiality, and implementing stringent technical measures to secure your personal information.

2. Information We Collect

We collect information across the following categories when you interact with Solvemate:

A. Information You Provide Directly

• Account Details: Name, email address, password (stored via cryptographic hashing), phone number, and profile picture.
• Social Login Info: When signing in with Google, we receive your verified email, name, and profile avatar as permitted by your Google account permissions.
• Listener Application Data: Biographical description, topics/categories of experience (e.g., student life, career, relationships), spoken languages, country, state, timezone, and payout bank/UPI details for earnings disbursement.
• Support & Contact Inquiries: Messages, feedback, reviews, and bug reports submitted via our contact forms.

B. Information Collected Automatically

• Consultation Metadata: Timestamps of bookings, consultation start/end duration, billing status, coin deductions, and connection status.
• Technical & Log Data: IP addresses, browser user-agent, operating system, and session tokens to prevent unauthorized account access.

3. Consultation & Session Privacy

Any written notes or consultation summaries voluntarily shared by users during booking are accessible only to the assigned Listener for the sole purpose of context preparation.

4. How We Use Your Data

We process your data strictly for legitimate operational purposes:

• To match Users with appropriate Listeners according to category, language, and availability.
• To maintain your wallet coin balance, calculate session fees, and credit Listener payouts.
• To verify and approve Listener profiles ensuring safe community interactions.
• To communicate transactional updates (booking confirmations, recharge receipts, password resets).
• To detect, investigate, and prevent fraud, spam, harassment, and security vulnerabilities.

5. Payment Security & Razorpay Processing

Solvemate does NOT collect, view, or store sensitive credit/debit card numbers, CVVs, or net-banking passwords on our servers.

All monetary transactions for wallet top-ups are routed securely through Razorpay, an RBI-authorized, PCI-DSS Level 1 compliant payment gateway. We retain only non-sensitive transaction tokens (such as Order ID, Payment ID, amount in INR, and coins credited) for transaction verification and accounting.

6. Data Sharing & Disclosure

We NEVER sell, rent, or trade your personal information to advertisers or third-party marketers. We share data solely under the following limited circumstances:

• Between User and Listener: Your chosen display name and booking notes are shown to your booked Listener. Your private email, phone number, and physical location are never disclosed to Listeners.
• Trusted Service Providers: Cloud hosting, database infrastructure, and transactional email deliverability partners operating under strict confidentiality agreements.
• Legal & Safety Compliance: If required by valid court order, subpoena, or to prevent imminent danger, severe physical harm, or illegal acts.

7. Storage, Security & Retention

We employ industry-standard administrative, technical, and physical safeguards:

• All web traffic is transmitted over HTTPS with SSL/TLS encryption.
• Passwords are hashed using industry-standard Bcrypt algorithms.
• Access to production databases is restricted to authorized engineers on a least-privilege basis.
• Account data is retained as long as your account remains active or as required by Indian accounting and financial regulatory compliance.

8. Your Rights & Choices

You maintain control over your personal information:

• Access & Edit: You can review and update your profile details directly from your dashboard settings.
• Account Deletion: You can request complete closure of your Solvemate account and removal of personal identifiers by writing to us.
• Withdraw Consent: You may unsubscribe from marketing or reminder emails at any time via the link provided in the email.

9. Minors & Age Restriction

Solvemate is intended strictly for individuals aged 18 and older. We do not knowingly solicit or collect personal information from individuals under 18 years of age. If we discover that a minor has registered an account, we will promptly delete their records.

10. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), the contact details of our Data Protection & Grievance Officer are: